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GENIE PADS
VATSALYA WELLNESS PRIVATE LIMITED

Shipping & Delivery Policy

Last updated: February 24, 2026

 

This Shipping & Delivery Policy explains how orders placed on the Genie Pads website, operated by Vatsalya Wellness Private Limited, are processed, shipped, and delivered.

1. Order Processing

  • Orders are processed after successful payment confirmation

  • Orders are shipped on working days, excluding national holidays

  • Order processing timelines may vary during high-demand periods or special campaigns

2. Delivery Locations

  • We currently deliver only within India

  • Delivery is subject to courier partner serviceability of the provided pin code

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We reserve the right to cancel an order if the delivery location is not serviceable.

3. Delivery Timeline

Retail orders

  • Standard delivery timeline is 10 to 12 working days from the date of shipment

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B2B orders

  • B2B delivery timelines may vary due to:

    • Customization requirements

    • Production timelines

    • Volume of the order

  • In such cases, timelines are communicated separately

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Delivery timelines are indicative and may vary due to external factors.

4. Shipping Charges

  • Free shipping on orders above ₹499

  • A ₹100 shipping charge applies to orders below ₹499

  • Free shipping offers may be introduced during festivals or promotional campaigns

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Cash on Delivery (COD)

  • ₹50 COD charge is applicable on all Cash on Delivery orders

  • COD charges apply irrespective of order value

  • COD charges are additional and not included in shipping fees

Shipping and COD charges, if applicable, are clearly displayed at checkout before order confirmation.​​

5. Order Tracking

  • Tracking details are shared once the order is shipped

  • Customers can track their orders using the provided tracking link

6. Delays in Delivery

While most retail orders are delivered within the committed timeline, delays may occur due to:

  • Courier partner operations

  • Weather conditions

  • Natural disasters

  • Operational disruptions

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Genie Pads is not responsible for delays caused by such external factors. However, customers may contact support for assistance. In rare cases where delivery exceeds the committed timeline:

  • Support will coordinate with the courier partner

  • Coupons for future purchases may be issued, depending on the order value

  • Resolutions are handled on a case-by-case basis

7. Weekend and Holiday Deliveries

  • Deliveries may occur on weekends and public holidays

  • This depends on courier partner operations and local serviceability

8. Undelivered or Returned Shipments

If an order is returned to origin due to:

  • Incorrect or incomplete address

  • Incorrect contact details

  • Customer unavailability

  • Refusal to accept delivery

Then:

  • A refund may be issued after deduction of shipping and handling charges

  • Such cases are handled individually

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Customers are advised to provide accurate address and contact information while placing orders.

9. Responsibility at Delivery

Once an order is marked as delivered by the courier partner:

  • Responsibility for the product passes to the customer

  • Any issues must be reported within the applicable return window

10. Contact for Shipping Support

For shipping or delivery-related queries, you can contact us at:

Email: geniecares@geniepads.in
Contact Page: https://www.geniepads.in/contact

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