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GENIE PADS
VATSALYA WELLNESS PRIVATE LIMITED

Payment & Pricing Policy

Last updated: February 24, 2026

 

This Payment & Pricing Policy explains how pricing, payments, charges, and payment-related issues are handled on the Genie Pads website operated by Vatsalya Wellness Private Limited.

1. Pricing

  • All product prices on the website are displayed in Indian Rupees (INR)

  • Prices are inclusive of applicable taxes, unless stated otherwise

  • Prices, offers, and discounts may change without prior notice

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The price displayed at checkout is the final price payable, subject to any applicable shipping or COD charges.

2. Payment Methods

Payments on our website are processed through a third-party payment gateway. Available payment options may include:

  • UPI

  • Debit cards

  • Credit cards

  • Net banking

  • Wallets

  • Cash on Delivery (COD)

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The availability of payment methods depends on what is displayed at checkout.

3. Cash on Delivery (COD)

  • ₹50 COD charge is applicable on all Cash on Delivery orders

  • COD charges apply irrespective of order value

  • COD charges are non-refundable once the order is shipped

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COD charges are displayed clearly at checkout before order confirmation.

4. Shipping Charges

  • Free shipping on prepaid orders above ₹499

  • A ₹100 shipping charge applies to orders below ₹499

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Shipping charges, if applicable, are shown at checkout before payment.

5. Payment Security

  • We do not store or have access to your card details, UPI IDs, or bank account information

  • All payments are processed securely through trusted payment gateways

  • Payment data is handled in accordance with the payment gateway’s security standards

6. Failed or Incomplete Payments

In case a payment fails but the amount is debited from your account:

  • An automatic refund is usually initiated by the payment gateway

  • Refund timelines depend on the payment provider and bank

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If the amount does not get credited back within a reasonable time, customers may contact support with valid transaction details for assistance.

7. Order Cancellation Due to Payment Issues

We reserve the right to cancel an order if:

  • Payment cannot be verified

  • There is a technical error or pricing discrepancy

  • The product is out of stock

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In such cases, any amount paid will be refunded as per the applicable refund timeline.

8. Refund Processing Timeline

If a refund is approved:

  • Refunds are processed within 7 working days

  • The amount is credited back to the original payment method

 

Actual credit time may vary based on banks or payment providers.

9. Pricing Errors

In the event of an incorrect price being displayed due to technical or human error:

  • We reserve the right to cancel the affected order

  • Customers will be notified and refunded if payment has already been made

10. Contact for Payment Support

For any payment or pricing-related queries, you can contact us at:

Email: geniecares@geniepads.in
Contact Page: https://www.geniepads.in/contact

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