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GENIE PADS
VATSALYA WELLNESS PRIVATE LIMITED

Contact & Grievance Redressal Policy

Last updated: February 24, 2026

 

This Contact & Grievance Redressal Policy explains how customers and website users can contact Genie Pads for support, complaints, or grievance resolution. This policy is published in compliance with applicable Indian laws and regulations.

1. Customer Support

If you have questions related to:

  • Orders

  • Shipping or delivery

  • Returns, refunds, or replacements

  • Payments or pricing

  • Website usage

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You may contact us through the following official channels:

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Our support team will review and respond to your query as soon as possible.

2. Grievance Redressal

If you have a grievance related to:

  • Use of the website

  • Handling of personal data

  • Order-related disputes

  • Service issues

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You may raise a grievance by contacting us using the details mentioned above. All grievances are reviewed internally and handled with due care.

3. Resolution Timeline

  • We aim to acknowledge and resolve grievances within 7 working days of receiving a complete request

  • Some cases may require additional time depending on the nature of the issue

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Customers are advised to provide accurate and complete information to help us resolve issues efficiently.

4. Escalation

If a grievance cannot be resolved immediately, it may be escalated internally for further review. We remain committed to resolving concerns in a fair and reasonable manner.

5. Changes to This Policy

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page with an updated revision date.

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